Conditions Of Use

HeldUSA.com and Held North America, Inc. provides its services to you subject to the following conditions. If you visit or shop at heldusa.com, you accept these conditions.

Please review our Privacy Notice which, in addition to these Conditions Of Use, governs your visit to HeldUSA.com

When you visit or order from HeldUSA.com or send email to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically. You hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be made to you in writing.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. If you are under 18, you may use HeldUSA.com only with involvement of a parent or guardian.

HeldUSA.com/Held North America, Inc. reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.

Users of this site may post reviews, comments and other content so long as such content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights or otherwise injurious to third parties or objectionable and does not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content submitted. HeldUSA.com/Held North America, Inc. reserves the right, but not the obligation to remove or edit any content.

If you do post content or submit material, you grant HeldUSA.com/Held North America, Inc. a nonexclusive, royalty free, perpetual and irrevocable right to use, reproduce, modify, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant HeldUSA.com/Held North America, Inc. and its affiliates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify HeldUSA.com/Held North America, Inc. for all claims resulting from content you supply. HeldUSA.com/Held North America, Inc. has the right, but not the obligation to monitor and edit or remove any activity or content. HeldUSA.com/Held North America, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.

HeldUSA.com/Held North America, Inc. attempts to be as accurate as possible in our product images, descriptions and/or prices. However, we do not warrant that product images, descriptions or other content on this site are accurate, complete, current or error-free.  If a product purchased from HeldUSA.com is not as described, your sole remedy is to return it in unused condition.; Despite our best efforts, an item on our website may be incorrectly priced. If an item's correct price is higher than our stated price, we will either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We do our best to communicate our inventory availability during your shopping experience, there may be some instances where, as the order is being processed, we may need to cancel items from your order if they have been discontinued and we have none in stock.

HeldUSA.com does not warrant that this site, information, content, services included on or made available to you through this site; their servers; or email sent from HeldUSA.com are free from viruses or other harmful components. HeldUSA.com will not be held liable for any damages of any kind arising from the use of this site.

Please review our other policies on this site. These other policies also govern your visit to HeldUSA.com. We reserve the right to make changes to our site, policies and these conditions of use at any time.

You may contact us at:

Held North America, Inc.
1232 Commerce Street
Conover NC 28601

Held North America, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways other than what is disclosed in this statement.

We request information from the user on our order form. A user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. You may place an order offline by calling 828-464-4440 or by sending an email to sales@heldusa.com.

A cookie is a piece of information that a web site transfers to an individual's hard drive for record keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're at our site. The use of cookies is an industry standard, and you'll find cookies at most major websites. You need to have cookies enabled in your browser if you want to shop at HeldUSA.com. Held North America, Inc.also uses cookies to let the computer remember that you've registered, which allows us to speed up your future activities at our sites. Cookies are not used to track your movement or perform any function other than to enhance your use of our site. If a user rejects cookies or their browser does not support cookies, they may still use our site, but the user will be limited in some areas of our site and may not be able to purchase items through our online store.You may place an order offline by calling 828-464-4440 or by sending an email to sales@heldusa.com.

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

The importance of security for all personally identifiable information associated with our guests is of utmost concern. We exercise great care in providing secure transmission of your information from your PC to our servers, utilizing encryption software. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed compressive nondisclosure agreements, which provides explicit legal confidentiality protections. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by sending an email through our contact us page.

We may send all new members a welcome email to verify password and username. Established members may receive information on products, services, special deals and newsletters. We present the option to not receive these types of communication.; Users who do not, or no longer wish to receive our newsletters and/or promotional messages may opt out by un-checking the newsletter box in their account; replying to the email with UNSUBSCRIBE in the subject line; or by sending an email to sales@heldusa.com stating they would like to opt out of receiving future communications from Held USA.

If a user selects to use our referral service to inform someone about our products or site, we ask for the persons name and email address. We store this information for the sole purpose of sending an invitation email to our site. The person may contact Held North America, Inc at info@heldusa.com to request removal of this information from our database.

By using this site, you signify your assent to the Held North America/Held USA privacy policy. If you do not agree to this policy, please do not use our site. Your continued use of the Held USA website following the posting of changes to these terms will mean you accept those changes. Held North America may change or update this privacy notice at any time. We urge you to review this statement whenever you visit our site in order to obtain the most current statement.